1.1 Personal Information

We collect the following personal information when necessary to provide our services:

• Name
• Address
• Telephone number
• Email address
• Payment information (credit card details are not stored on our servers and are processed securely by trusted third-party payment providers (e.g., Stripe, Square, KOMOJU))

In the case of corporate customers, in addition to the above, we may collect the following information as necessary for business transactions and service provision:

• Company name or trade name
• Department and job title
• Name of the contact person
• Billing information
• Application details, testing request details, and other information necessary for service provision and management

1.2 Testing Information

We collect information required for DNA testing, including:

• Bird species, name, age, and health condition
• Biological samples (feathers, blood, feces, oral swabs, etc.)
• Nucleic acid information (such as genomic data) extracted from the samples

1.3 Automatically Collected Data

When you access our website, we may automatically collect:

• IP address
• Browser and device information
• Access logs and browsing behavior
• Cookies and similar tracking technologies

We use collected information for the following purposes:

• Providing bird DNA testing services and delivering test results
• Processing payments and handling billing operations
• Communicating with customers and providing support
• Improving our services through statistical analysis
• Marketing and advertising activities, including social media ads
• Preventing fraud and ensuring the security of our services
• Conducting academic and scientific research (as described in Section 9)

If you reside in the EU or UK, we process your personal data based on:

• Your consent
• Contract necessity (to perform testing services)
• Compliance with legal obligations
• Legitimate interests such as service improvement and fraud prevention

We do not share personal information with third parties except in the following cases:

• When required by law or government authorities
• When you have provided explicit consent
• When sharing with trusted service providers, such as:
• Payment processors
• Shipping and logistics companies
• Laboratory partners
• When sharing anonymized statistical data that does not identify individuals

Your information may be transferred to and processed in countries outside your residence, including Japan.

We take reasonable measures to protect personal information, including limiting access to authorized personnel and using trusted tools for data management.

For visitors and customers in the EU and UK, we handle personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

We implement technical and organizational security measures including:

• Encryption (SSL/TLS)
• Restricted access to personal information
• Secure handling and storage of testing data
• Ongoing security monitoring

However, no method of transmission or electronic storage is 100% secure.
You use our services with this understanding.

Our website uses cookies to enhance usability and service quality.
You can disable cookies through your browser settings, though some features may not function properly.

We use third-party analytics and advertising tools, including:

• Google Analytics
• Google Ads
• Meta (Facebook/Instagram) advertising tools

These tools collect anonymized traffic data.
For details, please refer to the respective privacy policies of each provider.

We may use customer-provided biological samples and anonymized testing data for academic and scientific research, including but not limited to:

• Conference presentations
• Academic journal publications
• Patent applications
• Development of new testing techniques and technologies

Biological samples (such as feathers or blood) may be retained when necessary for research, method development, or quality control.
Personal information that directly identifies an individual customer will not be included in research outputs unless explicit consent is obtained.

All research-related activities comply with applicable laws and ethical guidelines.

Our services are intended for adults.
If you are under 16 years of age, please obtain permission from a parent or legal guardian before using our services.
We do not knowingly collect personal information from children without consent.

Our website may contain links to external sites.
We are not responsible for the privacy practices of third-party websites.
Please review their privacy policies before using those services.

We may update this Privacy Policy without prior notice.
The latest version will always be available on this webpage.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us via the contact form on our website.